Shipping Method Guide

✓ Speedy Order Processing

Once your order is successfully placed, you will receive an order confirmation email containing your purchase details. 
Orders are typically processed within 24 hours (excluding weekends and public holidays). After your order has been shipped, tracking information will be sent to you by email. You can also track your shipment through our Track Your Order page.

✓ Before You Purchase

To ensure the fastest delivery and free shipping eligibility, please place your order through the regional website that matches your shipping destination:

Orders placed through a website intended for a different region may incur additional shipping charges or extended delivery times.

✓ Reliable Shipping

We partner with trusted international carriers, including DHL, UPS, USPS, FedEx, and DPD, to ensure your order is delivered safely and efficiently.

 Region
Shipping Warehouse
Shipping Fee
Estimated Delivery Time
United States
Perth Amboy, New Jersey, USA
Free Shipping
3–5 Business Days
United Kingdom
Dunstable, England, UK
3–5 Business Days
European Union
Ginsheim-Gustavsburg, Germany
3–7 Business Days
Other Countries
Hong Kong
Calculated at Checkout
7–15 Business Days

Delivery Disclaimer

Estimated delivery times are provided for reference only and may vary due to weather conditions, customs clearance, carrier delays, public holidays, peak shipping seasons, or other circumstances beyond our control.

Important Notes

  • Delivery times shown above do not include order processing time, which typically requires 1–2 business days.
  • We do not ship to P.O. Boxes or military addresses (APO/FPO).
  • Orders containing pre-order, backordered, or out-of-stock items may be shipped separately. If you receive only part of your order, please contact our customer support team before reporting a missing shipment.
  • If additional shipping charges appear during checkout, please first verify that you are placing your order through the correct regional website.

✓ Worry-Free Delivery Protection

For additional peace of mind, customers may purchase Shipping Protection during checkout for a small additional fee.

If a protected shipment is confirmed as lost, damaged, or missing during transit, we will work with the carrier and provide a replacement, refund, or other appropriate resolution based on the outcome of the carrier's investigation.

Note: Shipping Protection fees are non-refundable once the order has been shipped.

✓ Customs Duties & Taxes

For international shipments outside our local warehouse regions, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities.

These charges are determined by the destination country and are not included in the product price or shipping fee unless otherwise stated.

✓ Need Assistance?

If you have any questions regarding shipping, delivery, tracking, or order status, please contact us:

Email: sales@autelonline.com

Phone: +1 (626) 428-4967

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

Response Time: Within 1 Business Day

Company Name: Shenzhen Laikedun Electronic Technology Co., Ltd.

Company Address: Room 5401-46B, Tower 1, Phase III, Qianhai Excellence Financial Center, No. 5109 Menghai Avenue, Nanshan Subdistrict, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen, Guangdong, China